A certificate proves that a learning event occurred. A defensible record connects the hazard, the worker, the instruction, the assessment, the field demonstration, and the action taken when performance falls short. The investigation begins with a simple request: show us the worker’s training record. The file appears reassuring. The worker completed the required online course six months earlier, scored 92 percent on the final quiz, and received a certificate. The learning management system captured the date, duration, and result. On paper, the requirement looks closed. Then the questions become more specific. Why was this course assigned to this worker? Did it address the […]