HECHOS
- Al centrarse en el éxito del cliente, las empresas sacan provecho de una relación mutuamente beneficiosa con sus clientes. Son capaces de retener a los clientes fieles mientras se diferencian de sus competidores.
- El 70% de las empresas con ingresos crecientes dicen que el éxito del cliente es "muy importante". Para las empresas con ingresos estancados o en declive, menos de la mitad dijo que el éxito del cliente era "muy importante".
- El 96% de las empresas en expansión destacó que la satisfacción del cliente es un componente clave para su crecimiento.
ESTADÍSTICAS
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