Holding employees accountable occurs when supervisors establish and define roles and responsibilities, specific outcomes and clear measures for quality and success of their own work and the work of their team. These supervisors follow through with fair and consistent consequences for both achieving and not achieving results. For Example:  Supervisors with this competency know how to hold the line. They establish standards and take fair, considerate, firm, and documented action to hold employees to them. They are not afraid to state where performance does not meet the necessary standards, or to make it clear to others that […]