For a long time, completion rates have been one of the most comforting numbers in safety training. They are neat. They are easy to track. They look clean in a dashboard. They make good boardroom shorthand. If 98 percent of workers completed a required course, the organization can point to that number and feel like progress was made. It suggests discipline. It suggests coverage. It suggests control. In many companies, completion rates have become the default proof that training is happening and, by implication, that people are safer because of it. But that number has always hidden a problem. A worker can complete […]