Completion reports show that training was delivered. Transfer analytics show whether workers retained the critical capability, applied it under real conditions, received reinforcement, and produced a credible change in workplace performance. The dashboard looks excellent. Ninety-eight percent of the workforce completed the required course before the deadline. Average assessment scores exceeded 90 percent, certificates are current, and the organization can produce a clean report for every department. Two weeks later, a field observation tells a different story. Workers can describe the procedure but skip a critical verification step when production is behind. Supervisors correct the issue inconsistently. A near miss reveals that […]