WHAT DOES A CALL CENTRE WORKER DO?
Call centres are typically found in industries such as banking and finance, insurance, travel services, telecommunications, road services, utilities, and sales. The main function is to provide customer service through telephone or computer. The general tasks done by a person who works in a call centre may include the following:- Provide product support and information to customers over the phone
- Dial or answer telephone and electronic requests
- Resolve customer complaints
- Address […]
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