When an employer receives a complaint a prompt and thorough investigation is the best response. Since every complaint has the potential to become a lawsuit, investigations should be welldocumented and prepared in a way that could be presented in court if needed. Below are steps to follow once a complaint has been received (either written or verbal).
STEP 1: ENSURE CONFIDENTIALITY
While it may not be possible to keep all information gathered in the initial complaint, such as interviews and records, completely confidential it should be explained to the complainant and everyone involved in the investigation that all […]This content is for CoAction Insurance policy holders.
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