FACTS

1. By focusing on customer success, companies capitalize off of a mutually beneficial relationship with their customers. They are able to retain loyal customers while different eating themselves from competitors.

• 70% of companies with growing revenue say customer success is "very important." For companies with stagnant or declining revenue, less than half said customer success was "very important."
• 96% of expanding companies highlighted that customer satisfaction is a key component to their growth.

STATS

• Construction spending in the United States topped $1.29 trillion in 2018.
• At $992 billion dollars, 77% of construction […]

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