Most employers are anxious when faced with discrimination and harassment complaints. And with good reason: Such complaints can lead to workplace tension, government investigations and even costly legal battles. If the complaint is mishandled, even unintentionally, an employer may unwittingly put itself out of business. If the employer takes the complaint seriously, however, and follows a careful strategy for dealing with it, the employer can reduce the likelihood of a lawsuit and even improve employee relations in the process. Here are some basics rules to follow if you receive a complaint of discrimination or harassment:

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