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Stop Asking “Who Did It?” and Start Asking “How Did This Make Sense at the Time?”

This article explores how systemic thinking, human factors, and fair investigation practices reduce repeat violations, strengthen reporting culture, and improve long-term safety performance across North America.

Stop Asking “Who Did It?” and Start Asking “How Did This Make Sense at the Time?”2026-02-18T16:04:18-08:00

How to Use Workplace Incidents to Build a Learning Culture Instead of a Blame Culture

This article explains how leading North American safety teams use real events to build a learning culture instead of a blame culture, improve reporting, strengthen investigations, and reduce repeat violations.

How to Use Workplace Incidents to Build a Learning Culture Instead of a Blame Culture2026-02-18T15:54:49-08:00

The First 24 Hours After a Workplace Incident and How Leaders Set the Tone for Blame or Learning

This article explains how safety leaders can respond with structured investigation, transparent communication, and psychological safety to strengthen reporting, reduce repeat violations, and improve long-term safety performance.

The First 24 Hours After a Workplace Incident and How Leaders Set the Tone for Blame or Learning2026-02-18T15:33:12-08:00

How Listening During Inspections and Near Misses Actually Changes Safety Behavior

From Discipline to Dialogue

How Listening During Inspections and Near Misses Actually Changes Safety Behavior2026-01-23T18:15:16-08:00

Workplace Violence – Recognizing Threat Cues Picture This – French

Cette image illustre clairement le danger caché de la violence [...]

Workplace Violence – Recognizing Threat Cues Picture This – French2026-01-08T21:33:46-08:00

Workplace Violence – Recognizing Threat Cues Picture This – Spanish

Esta imagen ilustra claramente el peligro oculto de la violencia [...]

Workplace Violence – Recognizing Threat Cues Picture This – Spanish2026-01-08T21:33:16-08:00

Workplace Violence – Recognizing Threat Cues Picture This

This image clearly illustrates the hidden danger of workplace violence. [...]

Workplace Violence – Recognizing Threat Cues Picture This2026-01-08T21:32:43-08:00

Workplace Violence – Recognizing Threat Cues Fatality File – French

L'USPS accusé de représailles et de harcèlement après qu'une employée [...]

Workplace Violence – Recognizing Threat Cues Fatality File – French2026-01-08T20:28:29-08:00

Workplace Violence – Recognizing Threat Cues Fatality File – Spanish

USPS acusado de represalias y acoso después de que una [...]

Workplace Violence – Recognizing Threat Cues Fatality File – Spanish2026-01-08T20:25:38-08:00

Workplace Violence – Recognizing Threat Cues Fatality File

USPS accused of retaliation and harassment after employee raised racism [...]

Workplace Violence – Recognizing Threat Cues Fatality File2026-01-08T20:24:25-08:00

Workplace Violence – Recognizing Threat Cues Stats and Facts – French

FAITS Escalade Verbale : Une voix forte, des insultes, du [...]

Workplace Violence – Recognizing Threat Cues Stats and Facts – French2026-01-08T19:58:33-08:00

Workplace Violence – Recognizing Threat Cues Stats and Facts – Spanish

HECHOS Escalada Verbal: Levantar la voz, insultar, ser sarcástico o [...]

Workplace Violence – Recognizing Threat Cues Stats and Facts – Spanish2026-01-08T19:58:05-08:00

Workplace Violence – Recognizing Threat Cues Stats and Facts

FACTS Verbal Escalation: Raised voice, insults, sarcasm, or sudden changes [...]

Workplace Violence – Recognizing Threat Cues Stats and Facts2026-01-08T19:57:43-08:00

Workplace Violence – Recognizing Threat Cues Meeting Kit – French

QUELS SONT LES ENJEUX? La violence au travail survient rarement [...]

Workplace Violence – Recognizing Threat Cues Meeting Kit – French2026-01-08T13:57:24-08:00

Workplace Violence – Recognizing Threat Cues Meeting Kit – Spanish

QUÉ ESTÁ EN RIESGO La violencia en el lugar de [...]

Workplace Violence – Recognizing Threat Cues Meeting Kit – Spanish2026-01-08T13:56:38-08:00

Workplace Violence – Recognizing Threat Cues Meeting Kit

WHAT’S AT STAKE Workplace violence rarely comes out of nowhere [...]

Workplace Violence – Recognizing Threat Cues Meeting Kit2026-01-08T13:49:38-08:00

Contact Us

Phone Number: 800.774.2755

Fax: 800.326.2864

Email: support@coactionspecialty.com

Mailing Address

Coaction Specialty Insurance

412 Mount Kemble Ave.

Morristown, NJ 07960

What Should I Do After An Event Occurs?

Report the loss as soon as possible to claims@coactionspecialty.com or call 800.774.2755 (Option #1 for reporting a new claim, Option #2 for all other existing claims).

When Should I Notify Coaction About A Claim?

Immediately. When filing a claim, notify Coaction by contacting us either via email at claims@coactionspecialty.com, by phone at 800.774.2755 (Option #1 for reporting a new claim, Option #2 for all other existing claims) or fax 800.326.2864.

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