Metrics used in the organization can provide valuable tools for assessing effectiveness and efficiencies of processes and support strategic goals.  It is important to consider many factors when deciding upon which metrics to use.  The information below provides points to consider and weigh when evaluating metric options.

• Know what you hope to achieve. Identify key areas, drivers and strategies that will lead to greater effectiveness or efficiencies. 
• Use metrics for support of strategic goals. 
• Ensure goals are in place before metrics are implemented. 
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